Privacy and Collection of Personal Information

At Zone Two Health & Performance, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information.

We collect information that is necessary to provide safe, effective and coordinated healthcare. This may include your personal details, medical history, medications, imaging reports, referral information, lifestyle factors and other health information relevant to your care.

How your information is used

Your information is used to:

• assess your health and provide treatment
• develop appropriate management plans
• communicate with other healthcare providers involved in your care
• prepare reports, referral letters, medical certificates and other clinical documentation
• process health fund, Medicare, DVA, WorkCover, CTP or other insurer claims where applicable
• comply with legal and professional obligations.

How your information is stored

Your information is stored securely using electronic practice management systems and appropriate administrative, technical and physical safeguards. Access is limited to authorised members of our clinical and administrative team who require the information to perform their duties.

When information may be disclosed

Your personal information will not be disclosed to another person or organisation without your consent unless:

• disclosure is required or authorised by law;
• it is necessary to prevent a serious threat to your life, health or safety, or that of another person;
• it is required for Medicare, insurers, WorkCover, CTP, DVA or other lawful purposes directly related to your care.

Accessing and correcting your records

You may request access to your health records or request corrections if any information is inaccurate or incomplete, subject to applicable legislation.

Your consent

By signing this form, you acknowledge that you have read and understood this Privacy Statement and consent to Zone Two Health & Performance collecting, using, storing and disclosing your personal information for the purposes outlined above in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

Online booking and cookies

This website uses Cliniko, a secure Australian practice management system, to provide online appointment booking. When you use the booking pages, the Cliniko booking system sets functional cookies that are necessary for the booking process to work. These include a session identifier and a browser identifier. No marketing, advertising or analytics cookies are set by the booking system.

Booking data you enter (such as your name, contact details and selected service) is processed by Cliniko and stored on servers located in Australia. For further information, refer to Cliniko's Privacy Policy.

This website does not use cookies for any other purpose. No analytics, advertising or tracking cookies are set by this website.